Terms & Conditions
The Smokers Headshop is a website for only people aged 18 or over.
The Smokers Headshop does not in any way tolerate the use of illegal drugs and will accept no responsibility for the use of any products sold through our website. Any information included on the The Smokers Headshop website is intended only for educational, scientific or historical use.
The Smokers Headshop have the right to cancel an order at any time should we believe that the transaction is of fraudulent activity, malicious or if the order will in any way be used to harm The Smokers Headshop. Until payment has been received and accepted, products will remain The Smokers Headshop property and customers cannot ask The Smokers Headshop to honour any errors or price errors in the product description.
You can contact our friendly and knowledgeable staff by using the contact details provided below and they will be happy to answer any questions you have. However, any questions asked regarding the cultivation of seeds will be refused an answer.
Telephone: 01553 277350
25 Tower Place
We always strive for the fastest and most hassle free turnaround on all orders purchased from The Smokers Headshop, therefore we always post UK orders with either the UK Special Delivery or Royal Mail 1st Class Recorded Delivery options. We send orders within 48 and 72 hours of payment being received except if orders are placed on a Saturday, Sunday or a Bank Holiday. Any International Orders places will be sent via Royal Mail Airsure or Royal Mail International Signed services and will arrive approximately within 5-10 working days.
To return any products purchased on The Smokers Headshop you will first have to contact us to have the returns approved. Any products that are sent to us without prior consent will be sent back to you at your cost. If a return is arranged it must be sent back to The Smokers Headshop within 7 days of the day you first received your order and must be in an unused state and in the condition in which you received the items. We will refund the cost of the item however we are unable to refund and shipping charged you paid when ordering.
Damaged or Faulty Items
It is both unfortunate and unlikely that you will receive a damaged item, however should this occur, we will be more than happy to replace or refund the product for you. You have 14 days of receipt to inform us of a faulty item and if you require a replacement. Any damages after this time cannot be refunded or replaced. We will also refund the cost of posting the item back to us.
You may exchange the items you order for another product if you do so within 7 days of receiving your order. Items again must be in a new and completely unused condition and also in any original packaging. You must state which items you would like to receive as replacements and we can then charge your card if there is a difference in the cost of the items and charge you for delivery.